EMA Consulting

What is Unified Communications (UC) ?

Unified Communications removes the barriers among voice, video, E-mail,
conferencing and Instant Messaging allowing for real-time person-to-person
communications and collaboration.

This is a new frontier because what was once separate silos - information
technology, communications and applications software - are coming together to
deliver productivity improvements and exciting new industry value propositions.

Application foundation is included in the definition because UC is more than
technology. It represents a new way of doing business, where communications
channels are tightly integrated with business applications.

Fixed Mobile Convergence is a major objective of UC that enables anytime,
anywhere access to any type of content from any device.

Common Unified Communications Benefits

  • Productivity Improvements with presence and collaboration
  • Streamline your business processes
  • Improve ESAT and CSAT
  • Improved customer service
  • Improved customer retention
  • Improved employee retention
  • Lower CAPEX and OPEX
  • Lower trunk and long distance costs
  • On-premise audio and video conferencing
  • Reduced real estate requirements
  • Reduced internal travel
  • Reduced training expenses
  • Shortened sales cycle
  • Reduced time to complete projects
  • Improved resolution of customer inquiries
  • IP Telephony
  • Network convergence
  • Software bundling
  • Unified Messaging
  • Lower energy costs  
  • Integrated voice and data cabling
  • Enable new services - "click to call" from website and business applications
  • Off-shelf communications-enabled applications
  • Use Service Oriented Architecture (SOA) software to customize and re-use
    communication hooks in your business applications
  • Based on Open Standards
  • Integrated with MicroSoft Outlook and IBM Lotus Notes/Sametime
Exploring New Horizons
Contact EMA for your network services:

Mike Abboud - Network Engineer,
Bachelor of Engineering

Tel: 613-237-4409
© EMA Enterprises Inc. 2007